BDO Mobile

I recently noticed on a Friday payday that one of my friends had expressed frustration with the BDO app. The bank made the decision to do certain maintenance tasks on a highly busy day, limiting access to the app and prohibiting users from performing any transactions. Just thinking about the timing makes me anxious. So I reinstalled BDO and looked at how the user experience could be enhanced. Here are a few things I learned and did in my prototype: 1. In my new design, I kept the bottom navigation that highlighted the essential features that the majority of customers would access. 2. Opening the Send Money tab, on which I placed the most emphasis in my prototype, reveals far too many choices in the original layout. I made it simpler by using segmented options, which determine which fields the user sees depending on whether they are sending money to a BDO account, another bank, etc. 3. The information I need to review before completing the transaction is not presented in a straightforward manner on the Review Page. I changed it by separating the data for the Transfer From and Transfer To accounts using stacked details. 4. Reinvented the navigation drawer into a contextual menu. These are some of the experience and aesthetic upgrades I hope BDO can do in their mobile app, aside from the improvements on their maintenance activities and scheduling. If presented with the same negative banking experience, I'll be left with a question in my head. Why should I store my money in that bank if I can't access it when I need it?