BDO Mobile

On a Friday payday, one of my acquaintances mentioned frustration with the BDO app. The bank chose to execute specific maintenance work on a busy day, limiting access to the app and prohibiting users from doing any transactions. Just thinking about the timing causes me anxiety. So I reinstalled BDO and considered how the user experience may be improved. Here are a few things I learned and did with my prototype: 1. In my new design, I preserved the bottom navigation, which highlighted the most important aspects that the bulk of clients would use. 2. Opening the Send Money tab, which I emphasized the most in my prototype, displays much too many options in the original layout. I simplified the process by using segmented options, which select which fields the user sees based on whether they are sending money to a BDO account, another bank, etc. 3. The information I need to review before completing the transaction is not shown clearly on the Review Page. I modified it by splitting the data for the Transfer From and Transfer To accounts with stacking details. 4. Redesigned the navigation drawer into a contextual menu. These are some of the experience and visual enhancements I hope BDO can implement in its mobile app, in addition to improvements to maintenance operations and scheduling.  If I have the same terrible banking experience, I will be left with a question in my mind. Why should I keep my money in that bank if I can't get it when I need it?